Helsinki-based HappySignals has secured a significant €12 million investment round led by Mandatum Asset Management, with the participation of existing investors Nauta and Vendep Capital. The funding will support their global expansion efforts in sales, marketing, and product development. HappySignals, founded in 2014, focuses on enhancing employee happiness and productivity through innovative IT services, leveraging data and artificial intelligence for informed decision-making. Their approach enables organizations to shift to Experience Level Agreements (XLAs), transforming IT departments into value creators for enhanced business operations and employee experiences.
Transforming IT with Employee-Centric Insights
Sami Kallio, CEO and co-founder of HappySignals, emphasizes the importance of this shift in IT focus. “IT organization’s primary role is enhancing efficiency and satisfaction across the entire organization through effective IT support and tools. Historically, IT has concentrated on technical and process metrics, which essentially measure how IT functions rather than the value it creates or could potentially create.” Kallio continues, “In IT language, we are talking about moving away from SLAs (service level agreements) and starting to focus on XLAs (experience level agreements).
HappySignals’ platform provides IT departments with actionable insights derived from employee feedback, enabling them to identify pain points and areas for improvement. This data-driven approach not only improves IT services but also aligns them with the broader goals of enhancing employee satisfaction and productivity. By focusing on the human element of IT service delivery, HappySignals helps organizations create a more engaging and efficient work environment, ultimately driving better business outcomes.
Strategic Investment for Accelerated Growth
Rami Salonen, Investment Manager at Mandatum Asset Management, expressed enthusiasm about the investment. “We are thrilled to have led the funding round in HappySignals, which will enable a further acceleration of their international growth journey. With its human-centric approach, we believe that HappySignals has found a solution to a problem that has not been solved in the market before. Indeed, their blue-chip customers are a true testimony to the quality of their approach and solution.”
Salonen highlights that this investment is a strategic addition to Mandatum’s second vintage growth equity fund, underscoring their confidence in HappySignals’ potential to revolutionize the ITXM market. “The investment in HappySignals is an excellent addition to our second vintage growth equity fund. We are excited to partner with the founders, management, and other owners to accelerate the growth of the company’s already significant international operations.”
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